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Support-ENG

How do I check an invoice?

Due to the EU privacy legislation and the introduction of the General Data Protection Regulation (AVG), we do no put candidates’ personal information on the invoice. However, it is possible to create your own overview of individual test completions or tools within your environment via: Manual export invoicing control (in Dutch).

Are you a talent expert? Then you can create an overview of test takings in the following way: Manual export invoicing control (in Dutch). Your rights may need to be adjusted – if so, please contact Assessio Bloom support.

Need more help on this topic?

Please contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77.

The web page is unresponsive

Which web address should I use to log in?

If the web page is unresponsive, please follow these steps:

  1. Check the internet connection.
  2. Close the web browser and restart it.
  3. Opening the web page in another internet browser. Generally, Google Chrome works best. You can also use Mozilla Firefox, Safari or Microsoft Edge.
  4. Clear your browser’s cache.

Still no success?

Please contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77.

Will my answers be saved?

Yes, all answers are saved immediately the moment they are committed. Should your device crash or disconnect from the internet: do not worry! You can log in again and continue from where you left off. The instructions and practice questions are often displayed again, after which you can continue where you left off.

Unable to log in? Check our page on help with logging in.

The web page returns a white screen

A white screen may be a sign of a temporary glitch. To confirm, follow these steps:

  1. Refresh the page (press F5 in Widows, or command+R on an Apple).
  2. Check the internet connection.
  3. Check that you are using the correct login page, see also our login tips page.
  4. Open the web page in another internet browser. In general, Google Chrome works best. Internet browsers that can also be used are Microsoft Edge, Safari and Mozilla Firefox.
  5. We no longer support Internet Explorer.
  6. Tip: Make sure you update your browser to the latest version.
  7. Clear your browser’s cache.
  8. Close the browser, return to the login page and log in again.

Still no success?

Please contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77.

Which internet browser should I use?

We recommend using Google Chrome with all our products. Optionally, you can also use other commonly used internet browsers such as Mozilla Firefox, Safari or Microsoft Edge. We recommend always updating to the latest version to ensure you are using a secure and properly functioning browser.

Not sure which internet browser is being used? You can check this yourself by using one of these methods:

  1. Click the F1 key (help function) on the keyboard. This will usually tell you which internet browser is being used and which version.
  2. Go to the browser’s settings and look under ‘About + browser name’.
  3. Go to the website http://supportdetails.net and look in the ‘Web browser’ block to see which name is listed.
From March 2020, you will no longer be able to use Internet Explorer for our products. This browser has not been updated since 2016 and is therefore a security risk.