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Errors

The web page is unresponsive

Which web address should I use to log in?

If the web page is unresponsive, please follow these steps:

  1. Check the internet connection.
  2. Close the web browser and restart it.
  3. Opening the web page in another internet browser. Generally, Google Chrome works best. You can also use Mozilla Firefox, Safari or Microsoft Edge.
  4. Clear your browser’s cache.

Still no success?

Please contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77.

The web page returns a white screen

A white screen may be a sign of a temporary glitch. To confirm, follow these steps:

  1. Refresh the page (press F5 in Widows, or command+R on an Apple).
  2. Check the internet connection.
  3. Check that you are using the correct login page, see also our login tips page.
  4. Open the web page in another internet browser. In general, Google Chrome works best. Internet browsers that can also be used are Microsoft Edge, Safari and Mozilla Firefox.
  5. We no longer support Internet Explorer.
  6. Tip: Make sure you update your browser to the latest version.
  7. Clear your browser’s cache.
  8. Close the browser, return to the login page and log in again.

Still no success?

Please contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77.

The web page does not work

If the web page is not working, check the error message displayed on the screen. There are several causes, each with its own solution:

  1. Do you see “Unfortunately, your browser is out of date“, or “The web page does not meet security requirements“? Then the solution is to copy and paste the link from your mail into the address bar of another browser such as Google Chrome or Mozilla Firefox. If possible, please update your browser to the latest version.
  2. If you see “An error has occurred“, please check that you are using the correct internet address. You can find it in the activation email and copy and paste it into your browser’s address bar. (Note: if it is an activation email, use the link in the section “To log in next time…”.)
  3. If you have opened the web page from your favourites/bookmarks bar and get an error message, the web page has not been saved correctly. You can fix this with these actions.

If it still doesn’t work: then there is probably information stored in the internet browser that is incomplete or corrupted. Clearing the cache and deleting cookies usually helps to solve browser problems. This is how you solve it:

  • Open your browser.
  • Press Ctrl, Shift and Delete at the same time.
  • A window opens. Tick ‘History’ and press Clear Browser Data.
  • Close the browser, open it again and go to the login page

Optionally, you can also try this for you specific browser:

Google Chrome:
  • Click the 3 dots symbol at the top right of the internet browser. Click on ‘Settings’.
  • Click ‘History’ at the top left and select ‘Clear browser history’ at the top.
  • Close the page. Changes to settings are saved automatically.
  • Close the browser, open it again and go to the login page
Mozilla Firefox:
  • Click the 3 lines symbol at the top right of the internet browser.  Click on Settings.
  • Click ‘Privacy and security’ at the top left and scroll to ‘Cookies and Site data’. Then click the ‘Clear data’ button.
  • Close the page. Changes to settings will be saved automatically.
  • Close the browser, open it again and go to the login page
Safari:
  • Click ‘Safari’ at the top left and click ‘Settings’. A window opens. Click the ‘Advanced’ tab on the right.
  • At the bottom, put a tick next to ‘Show Develop menu in menu bar’ and close the window. At the top of the menu bar, it now says ‘Develop’. Click on it.
  • Then click on ‘Empty caches’. The cache in your Safari web browser has now been emptied.

Still no success?

Please contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77.

Error messages

I received an error message

When, for example, the connection to the platform is temporarily interrupted, you may receive an error message.

There is no need to worry about your data, everything you entered has been saved. Please press Go back and log in again.

Should you have been interrupted while taking a test, you can log in again and continue with the test. If available, the instructions and practice questions will be repeated so that you know what to do again.

The programme crashes

Don’t worry!

All the answers you have entered are automatically saved. You can close and then reopen the webpage.

If you cannot recall how, please check our login tips, or contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77.