Login

I cannot log in

Look below for our login tips

I forgot my password

You can request a password reset directly from the login page. At the bottom of the block, near the login field, click on ‘Forgot password‘ and enter your username. You will receive an email with instructions on how to reset your password.

The email will be sent to the email address associated with the username.

I forgot my username

You can retrieve your username from the login page. At the bottom of the block near the login page, click on ‘Forgot username‘ and enter your email address. You will receive an email with your username.

The email will be sent to the email address linked to the username. If you did not receive an email, you may have a different email address associated with your username. Please try again with the other email address.

I have requested my password, but I do not receive an email

The username you used to request your password may not be correct.

Tip: copy-pasting a username may result in a hidden space.

The email will be sent to the email address linked to the username.

I tried to log in a few times and now I have to enter an extra code (captcha)

If you have entered an incorrect combination of username and password three times, you will be asked to enter the additional code.

You must copy this code from the image on the right. This is how our system checks that you are not a malicious computer. This is how we ensure that your – and your customer’s – data remain secure.

When I click the activation link in the email, something goes wrong.

Make sure that the link is the correct one: the email contains both an activation link, as well as a link to log in again later.
Are you logging in for the first time? Then click on the activation link.
The link in the activation link remains valid for 2 weeks. If you wait longer than 2 weeks to click the activation link, it will no longer work. Please contact Assessio Bloom Support via support.nl@assessiobloom.com or call +3188 100 47 77. We can send you a new activation email.

I did not receive an activation email at all

Please check your junk mail/spam folder. If the email did not end up in there, please contact eelloo Support. We can check your email address and, if necessary, resend the email.

I have saved the URL in my favourites but received an error message

Make sure you save the second link from the activation email – the link to log in again later – pages bookmarked directly in your browser add extra data.

For example:

https://q1000.nl/authenticator/portalname/authenticate.html#login

…will not work

Instead bookmark: www.q1000.nl/portalname

I saved my password and username and, still, I cannot log in

Every 90 days, the system will ask you to change your password. If you have saved your password and username in your browser, you should also change them in your browser.

I am required to enter an extra code when I log in

You can set an extra authentication code to make your account more secure, namely the two-step authentication, or 2FA. This option is mandatory for some users, or you may have turned it on manually.

There are two options:

1 – Receive 2FA code by email: the code will be sent to the e-mail address associated with your username. Copy the code indicated in the e-mail and enter it in the appropriate field. The code looks like AB-123456. The code is valid for 1 hour after receiving.

2 – Receive 2FA code via Google Authenticator: On your phone or tablet, open the Google Authenticator app and type the 6-digit code as shown.

My question is not listed here. What else could be going on?

You are working with an outdated browser. Outdated browsers – such as Internet Explorer or older version 13 (and earlier) of Safari – are no longer supported. If you still use one of these browsers, you may get a notification to use another browser.
You log in via Single Sign On (SSO). This means you are logging in through your company’s network. For login issues, please reach out to the contact person within your organisation

Which web address should I use to log in?

Still no success?

Onderwerpen

I cannot log in

I forgot my password

I forgot my username

I have requested my password, but I do not receive an email

I tried to log in a few times and now I have to enter an extra code (captcha)

When I click the activation link in the email, something goes wrong.

I did not receive an activation email at all

I have saved the URL in my favourites but received an error message

I saved my password and username and, still, I cannot log in

I am required to enter an extra code when I log in

My question is not listed here. What else could be going on?

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